Your Questions Answered
We want everything to be crystal clear so here are the answers to some commonly asked questions. Don’t forget you’ll be able to discuss everything with your Personal Finance Manager.
How much can I borrow?
We have loans to suit your needs with amounts ranging from £750 to £6000. You can take a loan over 12,18,24,30 or 36 months depending on what’s right for you. Your Personal Finance Manager is happy to discuss the amount you can borrow with you, but in the meantime use our loan calculator to see how much you can afford.
How do I apply?
- Are you aged between 23 and 75?
- Do you have a Bank Account with a Direct Debit facility?
- Can you provide proof of identity?
If the answer’s yes to all of the above, call us on 0800 218 2700 anytime between 8am and 8pm Monday to Friday and 8.30am - 5pm Saturday and we'll take down a few notes. We'll then pass your details on to your own Personal Finance Manager who will call you back to discuss your application in more detail.
How quickly will my Personal Finance Manager call me back?
Your Personal Finance Manager should contact you within 24 hours of your call, Monday to Friday, to discuss your options.
What information do I need when my Personal Finance Manager calls?
Your Personal Finance Manager will ask you to confirm your personal details. In addition they will ask you about your income and some basic details about your outgoings.
Will my Personal Finance Manager need to meet me?
Yes. Your Personal Finance Manager will arrange a time that’s convenient for you to complete your application, either at home or in one of our branches.
What information do I need to have when my Personal Finance Manager comes to see me?
- Proof of Identity and address
- Recent bank statements
- Recent pay slips
Your Personal Finance Manager will tell you about this during their initial call.
What happens when I meet my Personal Finance Manager?
They'll verify some of the details and help you complete the application.
When will I receive my loan?
Your loan will be paid in to your bank account within 5 working days of your approved application.
What happens if I wish to settle my account early?
Simply get in touch with your Personal Finance Manager and they will be able to tell you how much your account balance is and make the necessary arrangements for you.
What is a payment holiday?
Take a month’s payment break
For an additional amount, adding the payment holiday feature to your loan entitles you to a month’s payment break once you’ve made 6 months’ payments in a row.
Freeze your repayments
A payment holiday will also help should the unexpected happen. So following an accident, illness or involuntary redundancy, Real Personal Finance will freeze your repayments for up to 12 months (subject to terms and conditions), making it easier for you to get back on your feet again.
The option to freeze your repayments is only available if you are in full time employment.
Starting a payment holiday
To start your payment holiday, simply speak to your Personal Finance Manager
and they’ll sort it out for you.
For further information about the payment holiday option please call us on 0800 218 2700 or speak to your Personal Finance Manager.